1. Legal Terms (Terms of Service)

1.1 Definitions & Applicability

“We”, “us”, “our”, “the Company” refers to Henk Papers, owner/operator of henkpapers.com.

“You”, “Customer”, “User” refers to any visitor to henkpapers.com or person purchasing products via the website.

“Products” means any goods offered for sale on henkpapers.com.

These Terms of Service ("Terms") apply to all orders placed through henkpapers.com and to any other use of the website. By ordering or using the site, you agree to these Terms.

1.2 Formation of Contract

Placing an order constitutes an offer to purchase Products.

We reserve the right to accept or decline your order at our discretion; acceptance occurs when we send an order confirmation email.

We may refuse orders (e.g. for atypical quantities, suspected fraud, errors in price/product information).

1.3 Prices and Payment

Prices shown on the website are in [EUR] and include VAT unless otherwise stated.

The total price payable is the product price plus any shipping costs, as displayed at checkout.

We accept payment by the methods indicated at checkout (e.g. iDEAL, credit card, PayPal). Payment must be completed before dispatch of the Products.

If payment fails or is reversed (e.g. chargeback), we reserve the right to cancel the order.

1.4 Shipping & Delivery

We ship to the address provided by you during checkout; please ensure accuracy.

We aim to dispatch orders within 2 working days after payment confirmation. Estimated delivery time is 2–3 working days, depending on destination and shipping method.

Risk of loss or damage to Products passes to you upon delivery.

1.5 Returns, Cancellation & Withdrawal

For details, see our Return Policy below.

1.6 Warranty & Liability

We provide the legal warranty for Products as required by applicable consumer-protection laws.

If a Product is defective or incorrectly delivered, please contact us promptly. We will repair or replace the Product or, if neither is possible, refund the purchase price.

Our liability is limited to the amount paid by you for the relevant order, except in cases of gross negligence or willful misconduct.

1.7 Intellectual Property

All content on henkpapers.com — text, graphics, logos, images, product descriptions — is owned or licensed by us.

You may use this content only for your personal use (browsing or ordering). Other uses (copying, modifying, republishing) are prohibited without our prior written consent.

1.8 Termination & Account Suspension

We may suspend or terminate your account or access to the website if you breach these Terms, act fraudulently, or otherwise misuse the site.

Termination does not affect obligations incurred before termination (e.g. payments, deliveries).

1.9 Changes to Terms

We reserve the right to modify these Terms at any time. Changes apply to new orders only; previous orders remain governed by the Terms in force at the time of purchase.

1.10 Governing Law & Dispute Resolution

Dutch law applies to these Terms and all disputes related to them.

Disputes will be subject to the exclusive jurisdiction of the competent court in Tilburg.

2. Privacy & Data Protection

2.1 What Data We Collect

We may collect the following personal data when you use our website or place an order:

Identifying and contact information: name, e-mail address, billing and shipping addresses, telephone (optional).

Payment data: payment method and transaction details (handled securely via third-party payment providers; we do not store full payment card data).

Order history and purchase details.

Website usage data: IP address, browser type/version, device information, pages visited, time of visit, referral URL.

Cookies and similar tracking data (see Cookie Policy below).

2.2 Purpose and Legal Basis of Processing

We process your personal data for the following purposes and legal grounds:

Order Fulfillment: to process your orders, arrange delivery, communicate order status — necessary for contract execution.

Customer Service: to handle returns, complaints, support requests.

Legal Compliance: fulfilling our obligations under consumer protection, tax, accounting laws.

Security and Fraud Prevention: to detect and prevent fraudulent or abusive activity — our legitimate interest.

Marketing and Newsletters: only if you explicitly consent. You can withdraw consent at any time.

Analytics and Website Improvement: using anonymized or pseudonymized data — our legitimate interest.

2.3 Data Sharing & Third Parties

We may share data with:

Payment service providers to process payments.

Shipping and logistics partners to deliver your order.

IT and hosting service providers to operate the website.

Analytics or marketing service providers (only with consent or under legitimate interest).

We ensure third parties are bound by confidentiality and process data in compliance with applicable data-protection laws.

2.4 Data Retention

We retain your personal data for as long as needed to fulfill the purposes above and as required by law (for example for accounting, tax, or warranty purposes).

2.5 Your Rights under GDPR

You have the right to:

Request access to your personal data.

Request correction of inaccurate data.

Request deletion of your data (“right to be forgotten”), where legally allowed.

Object to or restrict processing.

Request data portability (where applicable).

Withdraw consent at any time (for processing based on consent).

To exercise these rights, contact us using the contact details below.

2.6 Data Security

We implement appropriate technical and organizational measures to protect your data — including secure servers, encryption (where applicable), access controls, and regular review.

2.7 Contact & Data Protection Officer

If you have questions about privacy, data use, or wish to exercise your rights, contact:
Henk Papers
Address: Koolhovenlaan 165, 5036 TW, Tilburg, Netherlands
E-mail: [email protected]

2.8 Cookie Policy

We use cookies and similar technologies on henkpapers.com. This Cookie Policy explains what cookies are, how we use them, and your choices.

What are Cookies

Cookies are small data files placed on your device when you visit a website. They help remember your preferences, improve user experience, and gather analytics.

Types of Cookies We Use

Strictly necessary

Essential for the website to function (e.g. shopping cart, login sessions).

Functional

Remember user preferences (language, currency).

Analytical / Performance

Collect anonymous data about how you use the site (pages visited, time spent) to improve the website.

Marketing / Advertising

Track visits for targeted ads or measure ad performance (only used if you consent).

Consent & Control

On first visit we show a cookie banner. By clicking “Accept all” you consent to non-essential cookies.

You can withdraw consent at any time via the banner .

You can also delete cookies via your browser settings or use “incognito/private mode.”

Consequences of Rejecting Cookies

Rejecting non-essential cookies may limit some functionality (e.g. reduced site personalization or analytics).

3. Ordering, Payment, and Shipping Policy

3.1 Ordering Process

Browse Products on henkpapers.com.

Add desired Products to your shopping cart.

Proceed to checkout and provide billing/shipping details.

Choose payment method, review total cost (products + shipping), and confirm order.

You receive an order confirmation by email — this constitutes acceptance of your offer.

3.2 Payment Terms

Payment must be completed before dispatch.

Accepted payment methods: iDEAL, Credit Card, PayPal, Bancontact

If payment fails, order will be cancelled.

3.3 Shipping & Delivery

We ship to the address you provide at checkout.

Shipping costs and available delivery options are displayed at checkout.

Orders are typically dispatched within 2 business days.

Delivery time depends on destination and shipping method chosen.

Risk transfers to you upon delivery.

3.4 International Shipping (if applicable)

For shipments outside the Netherlands, customs, import duties, or taxes may apply. These are your responsibility.

Delivery times may be longer due to customs processing.

4. Returns & Complaints Policy

4.1 Right of Withdrawal (for Consumers)

As consumer, you have the right to withdraw your order within 14 days without giving any reason. The withdrawal period expires 14 days after you — or a third party nominated by you — have received the goods.

To exercise withdrawal:

Notify us (by email or contact form) within the 14-day period.

Return the goods within 14 days after your notification.

Goods must be in unused, resaleable condition, in original packaging, including any accessories, manuals or labels.

4.2 Costs of Return

Unless otherwise agreed, you bear the direct costs of return shipping.

4.3 Refunds

We will refund all payments received (including standard shipping costs) without undue delay, but not later than 14 days after receiving the returned goods or proof of return shipment. Refunds are made using the same payment method as the original transaction.

4.4 Exclusions / Exceptions

The right of withdrawal does not apply to e.g.:

Customized or made-to-order Products.

Sealed Products which are unsealed after delivery and cannot be returned for hygiene or health reasons (if applicable).

4.5 Complaints & Warranty Claims

If you receive a defective or incorrect Product:

Contact us within 14 days of delivery.

Provide Email, address, description of defect/issue and photos if possible.

We will offer repair, replacement or refund, depending on the case.

In case of dispute, we follow applicable consumer-protection laws and warranty regulations.

5. Company & Contact Information

Company name: Henk Papers
Address: Koolhovenlaan 165, 5036 TW, Tilburg, Netherlands
Registration number (KvK): 250801676
VAT number: 213213370B01
E-mail: [email protected]

For legal, privacy or customer-service questions, please contact us using the details above.

6. Product-Specific Information & Safety

Products sold on henkpapers.com are described with as much accuracy as possible. Color, size, weight and other specifications are indicative; slight variations may occur.

If a Product requires safety warnings (e.g. material sensitivities, age restrictions), these will be displayed clearly on the product page or in accompanying instructions.

By ordering certain Products, you acknowledge responsibility to use them in accordance with any provided instructions or warnings.

If a Product is subject to regulatory standards (e.g. CE marking), compliance will be indicated clearly.

7. Warranty

All products sold through HenkPapers.com are covered by the statutory warranty required under EU consumer law. This means that products must meet the reasonable expectations of quality, durability, and performance. If an item is defective, incomplete, or does not function as described, customers are entitled to a repair, replacement, or refund depending on the specific situation and in accordance with governing legislation.

HenkPapers does not offer any additional commercial or extended warranties unless explicitly stated on the product page. Any such commercial warranty, if provided, will always be in addition to the customer’s statutory rights and will never limit or replace those rights.